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Case & Dispute Management

ResolveRite
by ARPS Institute

Smarter Dispute Resolution,
End to End

A purpose-built case and dispute management platform for academic institutions, NGOs, HR departments, and governance bodies — turning fragmented complaint processes into structured, transparent, and auditable workflows.

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100%Audit Trail
5-stepResolution Flow
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app.resolverite.com/dashboard
Case Overview
24Active
18Resolved
6Overdue
Recent Cases
Student grievance — Dept. of Education
Open
HR complaint — Policy violation
Resolved
Academic integrity — Investigation
In Review
Staff misconduct — Awaiting response
Pending

What is ResolveRite

Replace Spreadsheets & Email Chains with a Structured System

ResolveRite is a purpose-built case and dispute management platform that streamlines the entire resolution lifecycle — from intake and assignment through investigation, outcome tracking, and institutional reporting.

Whether managing student grievances, staff complaints, research integrity cases, or policy violations, ResolveRite gives every party visibility, accountability, and a clear process from submission to closure.

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Who Uses ResolveRite

Built for Institutions Handling Sensitive Cases

ResolveRite is ideal for any organisation that manages structured complaint, grievance, or dispute workflows at scale.

Universities & higher education institutions
HR departments & people operations teams
NGOs & international development organisations
Government agencies & regulatory bodies
Legal compliance & governance offices
School districts & education authorities

Key Features

Everything You Need to Manage Cases with Confidence

Structured Case Intake
Customisable intake forms auto-categorise cases by type, department, and urgency on submission — no manual triage required.
Role-Based Assignment
Assign cases to investigators and reviewers with configurable permissions. Automatic notifications fire at every stage transition.
SLA & Deadline Tracking
Built-in SLA monitoring flags overdue cases, sends automated reminders, and escalates to supervisors when response times are breached.
Immutable Audit Trail
Every action, note, and status change is timestamped and logged — ensuring accountability, legal defensibility, and regulatory compliance.
Analytics & Reporting
Real-time dashboards surface trends by case type, resolution time, and outcome — enabling data-driven governance reporting.
Secure Communication Portal
Encrypted in-platform messaging keeps all case communication confidential with document attachments and read receipts.

How It Works

A Clear Path from Complaint to Resolution

1
Case Submitted
A complainant submits via the structured intake form. The system auto-categorises and assigns a reference number instantly.
2
Assigned & Acknowledged
The case is routed to the appropriate officer. All parties receive confirmation and SLA-based timeline expectations.
3
Investigation & Documentation
Investigators log findings, upload evidence, and communicate through the secure portal — all actions timestamped.
4
Decision Recorded
A formal decision is logged with supporting rationale. Outcomes are communicated to all parties through the platform.
5
Reporting & Improvement
Aggregated data feeds into dashboards for trend analysis, policy review, and annual governance reporting.

Use Cases

Built for Any Structured Resolution Process

Student Academic Appeals & Grievances
Full lifecycle management for student complaints, appeals, and misconduct cases across faculties and departments.
HR Complaints & Staff Misconduct
Structured workflows for staff grievances, disciplinary processes, and performance management escalations.
Research Integrity Investigations
Confidential case handling for plagiarism, data fabrication, and responsible research conduct violations.
Safeguarding & Policy Violations
Sensitive case management with anonymous reporting, strict access controls, and mandatory escalation rules.
NGO Accountability & Donor Compliance
Complaint and feedback mechanisms that meet international donor accountability and transparency standards.

Support

ResolveRite FAQs

Everything you need to know about ResolveRite. Can't find your answer? Talk to our team.

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Get Started with ResolveRite

Ready to Bring Order to Your Case Management?

Book a personalised demo and see exactly how ResolveRite fits your institution's workflow — no commitment required.

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