Case & Dispute Management

ResolveRite

by ARPS Institute

Smarter Dispute Resolution,
End to End

A purpose-built case and dispute management platform for academic institutions, NGOs, HR departments, and governance bodies — turning fragmented complaint processes into structured, transparent, and auditable workflows.

View FAQs

100%Audit Trail

5-stepResolution Flow

GDPRCompliant

app.mentortrack.io/my-journey

Dr. Amara Diallo

Research Fellow — Cohort 2026

Programme Progress68%

Milestones Completed8 / 12

Upcoming Sessions

1-on-1 with Dr. Sarah Mensah

Tomorrow 10am

Group cohort debrief — Cohort 2026

Fri 2pm

Submit milestone 9 — Chapter draft

Due Mon

What is MentorTrack

Replace Ad-Hoc Mentorship with a Structured, Data-Driven System

MentorTrack is a purpose-built mentorship management platform that streamlines the entire mentorship lifecycle — from intake and assignment through session logging, milestone tracking, and institutional reporting.

Whether running a postgraduate research mentorship programme, an early-career faculty initiative, or an institutional leadership track, MentorTrack gives coordinators full visibility and both parties a clear, accountable path to their goals.

Start Free Trial

Who Uses MentorTrack

Designed for Organisations Running Structured Mentorship

MentorTrack adapts to any structured mentorship context — from academic research programmes to corporate learning academies.

Universities & higher education institutions

HR departments & people operations teams

NGOs & international development organisations

Government agencies & regulatory bodies

Legal compliance & governance offices

School districts & education authorities

Key Features

Everything You Need to Manage Cases with Confidence

Structured Case Intake

Customisable intake forms auto-categorise cases by type, department, and urgency on submission — no manual triage required.

Role-Based Assignment

Assign cases to investigators and reviewers with configurable permissions. Automatic notifications fire at every stage transition.

SLA & Deadline Tracking

Built-in SLA monitoring flags overdue cases, sends automated reminders, and escalates to supervisors when response times are breached.

Immutable Audit Trail

Every action, note, and status change is timestamped and logged — ensuring accountability, legal defensibility, and regulatory compliance.

Analytics & Reporting

Real-time dashboards surface trends by case type, resolution time, and outcome — enabling data-driven governance reporting.

Secure Communication Portal

Encrypted in-platform messaging keeps all case communication confidential with document attachments and read receipts.

How It Works

A Structured Path from Enrolment to Completion

Programme Setup

Administrators create the programme, define milestones, configure matching criteria, and set timelines through the setup wizard.

Mentor & Mentee Onboarding

Participants complete profile questionnaires covering expertise, goals, and availability. The system uses this for optimal matching.

Matching & Introduction

Matched pairs are introduced via the platform. An automated welcome sequence guides them to set goals and book their first session.

Ongoing Sessions & Milestones

Pairs log sessions, submit milestones, and share resources. Progress is tracked automatically against the programme timeline.

Completion & Certification

Certificates are issued on completion, final feedback collected, and aggregated impact data presented to programme administrators.

Use Cases

Built for Any Structured Resolution Process

Student Academic Appeals & Grievances

Full lifecycle management for student complaints, appeals, and misconduct cases across faculties and departments.

HR Complaints & Staff Misconduct

Structured workflows for staff grievances, disciplinary processes, and performance management escalations.

Research Integrity Investigations

Confidential case handling for plagiarism, data fabrication, and responsible research conduct violations.

Safeguarding & Policy Violations

Sensitive case management with anonymous reporting, strict access controls, and mandatory escalation rules.

NGO Accountability & Donor Compliance

Complaint and feedback mechanisms that meet international donor accountability and transparency standards.

Support

MentorTrack FAQs

Everything you need to know about MentorTrack. Can't find your answer? Talk to our team.

Contact Our Team →

Get Started with MentorTrack

Ready to Transform How Your Institution Mentors?

Book a personalised demo and see exactly how MentorTrack fits your programme — no commitment required.

Start free trial

Replace Ad-Hoc Mentorship with a Structured, Data-Driven System

Everything You Need to Manage Cases with Confidence

Structured Case Intake

Customisable intake forms auto-categorise cases by type, department, and urgency on submission — no manual triage required.

Role-Based Assignment

Assign cases to investigators and reviewers with configurable permissions. Automatic notifications fire at every stage transition.

SLA & Deadline Tracking

Built-in SLA monitoring flags overdue cases, sends automated reminders, and escalates to supervisors when response times are breached.

Immutable Audit Trail

Every action, note, and status change is timestamped and logged — ensuring accountability, legal defensibility, and regulatory compliance.

Analytics & Reporting

Real-time dashboards surface trends by case type, resolution time, and outcome — enabling data-driven governance reporting.

Secure Communication Portal

Encrypted in-platform messaging keeps all case communication confidential with document attachments and read receipts.

Smarter Dispute Resolution,End to End

Replace Ad-Hoc Mentorship with a Structured, Data-Driven System

Designed for Organisations Running Structured Mentorship

Everything You Need to Manage Cases with Confidence

A Structured Path from Enrolment to Completion

Built for Any Structured Resolution Process

MentorTrack FAQs

Can mentors sign up voluntarily or must they be invited?

What happens if a mentor-mentee match is not working?

Can we run multiple mentorship programmes simultaneously?

Is video conferencing built into MentorTrack?

Can participants message each other within the platform?

How is participant privacy protected?

Can mentors mentor more than one mentee?

What file types can be shared in session records?

Ready to Transform How Your Institution Mentors?

Smarter Dispute Resolution,End to End

Replace Ad-Hoc Mentorship with a Structured, Data-Driven System

Designed for Organisations Running Structured Mentorship

Everything You Need to Manage Cases with Confidence

A Structured Path from Enrolment to Completion

Built for Any Structured Resolution Process

MentorTrack FAQs

Can mentors sign up voluntarily or must they be invited?

What happens if a mentor-mentee match is not working?

Can we run multiple mentorship programmes simultaneously?

Is video conferencing built into MentorTrack?

Can participants message each other within the platform?

How is participant privacy protected?

Can mentors mentor more than one mentee?

What file types can be shared in session records?

Ready to Transform How Your Institution Mentors?

Smarter Dispute Resolution,
End to End

Smarter Dispute Resolution,
End to End